Aqua South ltd

Terms of Sale & Cancellation Policy

Effective Date: 01 January 2026

Aqua South Ltd (“we”, “us”, “our”) operates the Aqua South website(s) and associated services/ sites.

These Terms & Conditions govern your use of our website(s), services and any related offerings provided by Aqua South Ltd.

By accessing or using our website(s) or services, you agree to be bound by these Terms & Conditions. If you do not agree, you must not use our services or sites.

Unless otherwise defined in these Terms & Conditions, capitalised terms have the meanings set out below.

Definitions

Service - Service is the Aqua South website and services provided to the customer on site

Terms of Sale & Cancellation Policy

By making a booking or purchasing any product or service from Aqua South (“we”, “us”, “our”), you agree to these Terms of Sale & Cancellation Policy. These terms apply to all bookings, orders, and transactions made via our website or directly with our team.

Bookings & Payments

All bookings are subject to availability and are not confirmed until full payment or a stated deposit has been received.Where a deposit is taken, the remaining balance must be paid by the due date specified at the time of booking.

Failure to pay the balance on time may result in cancellation of your booking without refund of the deposit.

Pricing

All prices are listed in GBP (£). Prices are exclusive of VAT unless explicitly stated otherwise.Where VAT is applicable, it will be added at the prevailing rate.

We reserve the right to change prices at any time; however, confirmed bookings will not be affected.

Customer Rules & Conduct

All customers must read and agree to Aqua South’s rules and safety guidelines prior to purchasing a membership or making any booking, including exclusive lake hire. By proceeding with a booking or membership, you confirm acceptance of these rules.

Failure to comply with our rules, safety instructions, or staff/ bailiff guidance may result in immediate removal from the premises. Memberships or bookings may be suspended or terminated without refund if rules are breached.

Cancellations by Customer

Membership deposits are non-refundable until the event unless explicitly stated otherwise. Exclusive booking deposits are refundable 7 working days after your last session date and when the site is confirmed as being returned without damages or rules being broken.

Cancellations made more than 30 days before the booking date: payments made (excluding deposit) may be refunded or credited at our discretion.Cancellations made 14–30 days before the booking date: up to 50% of the total booking value may be retained.Cancellations made less than 14 days before the booking date: 100% of the booking value may be retained.

No-shows will be treated as late cancellations and are non-refundable.

Rescheduling

Requests to reschedule must be made in writing.Rescheduling is subject to availability and cannot be guaranteed.

Requests made within 14 days of the booking date may be treated as a cancellation.

Cancellations by Aqua South

We reserve the right to cancel bookings due to circumstances beyond our control, including but not limited to extreme weather, health and safety concerns, or operational issues.

In such cases, we will offer an alternative date or a full refund.

No additional compensation will be provided.

Refunds

Approved refunds will be processed using the original payment method where possible.Please allow up to 14 working days for refunds to be processed.Any changes to this the team will be in contact to confirm payment details.

Liability

Participation in activities is at your own risk.We are not liable for loss or damage to personal property.We are not liable for injury unless caused by proven negligence.

Customers are responsible for ensuring they are fit to participate in any activity.

Customer Responsibilities

Customers must follow all safety instructions and staff guidance at all times.

We reserve the right to refuse service or remove any individual behaving in an unsafe, abusive, or inappropriate manner without refund.

Force Majeure

We are not responsible for cancellations or delays caused by events outside our reasonable control, including natural disasters, government restrictions, or other unforeseen events.If your booking is cancelled due to force majeure the team will be in contact to re arrange your booking for when there is next availability.

Amendments

We reserve the right to update these terms at any time.The latest version will always be available on our website.

Contact
For any questions regarding these terms, please contact us via the details provided on our website

Ver: Jan 2026